Return & Refund Policy
We want you to shop with complete peace of mind. Please review our 7-day return guidelines and mandatory video verification process below.
Opening Parcel (Unboxing) Video is Mandatory
To claim any return, refund, replacement, or report damaged/missing items, customers must provide a continuous, uncut video recording of the parcel opening from start to finish.
7 Days Return Window
You have 7 calendar days from the delivery date to report any issue and initiate a return or exchange request.
Video Proof Required
Valid video proof showing the shipping label, unopened courier flyer/box, and the product condition is required.
1. How to Record the Opening Parcel Video
For your claim to be verified and approved quickly, please follow these simple steps while unboxing your package:
2. Return Eligibility & Conditions
Eligible for Return
- • Wrong item, color, or size delivered
- • Defective, leaky, or broken item received upon arrival
- • Missing items/accessories noted in unboxing video
- • Product is unused with original tags & packaging intact
Non-Returnable Scenarios
- • Claims submitted after 7 days from delivery
- • Claims without an unedited opening parcel video
- • Used, sprayed, worn, washed, or altered products
- • Damage caused by improper customer handling
3. Step-by-Step Return & Replacement Process
- 1
Send your Claim
Contact our customer support on WhatsApp or Email within 7 days. Attach your Order Number, unboxing video, and brief explanation.
- 2
Video Verification & Approval
Our quality assurance team reviews the unboxing video within 24–48 hours and provides return shipping instructions.
- 3
Refund or Replacement Dispatch
Once the returned item is received, your replacement item is dispatched or refund processed (via Bank Transfer/JazzCash/EasyPaisa) within 3–5 business days.
4. Refunds & Shipping Charges
If an incorrect or damaged item was sent by us, Clommerse covers all return and replacement shipping costs.
For preference-based exchanges (e.g., customer ordered incorrect variant), standard courier return charges may apply.
Need to request a return?
Our support team is ready to assist you. Have your video proof and order ID handy.
